Two technology officials from New Jersey say AI is boosting productivity, reducing wait times and keeping the human front and center.

West Virginia Chief Information Officer Heather Abbott says she has roughly one year to navigate the state's many old IT systems to develop a single portal for…

A bill that would create a larger and centralized IT agency in Florida has passed the state Senate with zero no-votes.

Former Florida Chief Information Officer Jamie Grant said the latest proposal to overhaul state IT has a lot of problems to overcome.

Some of Tennessee’s current IT modernization projects include updating the Department of Labor’s unemployment insurance platform.

Alaska soon plans to expand its single sign-on portal for state services to a mobile app, state CIO Bill Smith says.

A new report shows that inconsistent funding challenges public health agencies still relying on phones and fax machines to share information.

Officials in Oakland, California, said 911 call answering times improved by 25%, but they still lag behind the state standard.

The number of states requiring identity proofing for social safety net benefits applications is creeping upward, according to a new report.

The arrival of AI is making it easier to talk about certain aspects of IT modernization in state government, Texas Chief Information Officer Amanda Crawford says.